Call Us: 020 8808 3275

Terms & Conditions

Discount/Voucher Codes Terms
You may occasionally receive discount/voucher codes from us by e-mail or through affiliate sites or printed media.

* Each code is personal to the user receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency.
* Each code has an expiry date which cannot be modified.
* Offers are subject to availabilty and while stocks last.
* Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
* Discount codes can not be applied retrospectively.
* Only one discount code may be used per order.
* Discount codes are not valid during times of site wide special promotions, such as mid week madness sales, blue cross weekends etc.
* Any refund of an item bought with a discount code will be reduced by the value of discount attached to it.
* We can not be held responsible for inaccurate or out of date codes displayed on affiliate sites.
* Codes found on affiliate sites are valid for web use only and cannot be redeemed on phone orders.

Requires you to place at least 2 items in your basket to qualify.  The cheapest item is free. 
If you buy 4 of the qualifying items then the 2 cheapest items will be free, and so on.

If you need to return an item purchased with a Buy 1 get 1 free offer then the free item must be returned too, or no refund will be given.

* SofaSwop is a one time only limited offer and we will only provide 1 valuation and swop voucher code per customer email address.
* Swop Voucher Codes are up to the value stated off the new sofa's purchase price net of delivery up to a maximum of 60%.
* Swop Voucher Codes are not valid against the purchase of sale items.
* We collect your old sofa and deliver your new sofa at the same time.
* If for any reason you wish to return your new sofa we will issue a full credit less a £200 fee to cover our collection and disposal costs of the old sofa.
*Our normal Discount/Voucher Code terms (above) apply.

Gift Vouchers
Gift Vouchers can be exchanged for merchandise at Wallace Sacks, online at Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Wallace Sacks is under no liability for replacement or refund should vouchers be lost. A maximum of one Gift Voucher can be used in one transaction.

When you enter one of our competitions we may ask for your name, address and email address so we can administer the conmetition and notify winners.  We may also ask you to join our newsletter mailing list.  We will always seek permission prior to adding your details.

5 Year structural warranty on outdoor products
We offer a 5 year structural warranty on all our outdoor products. This includes the frame cracking or splitting and any breakages resulting from a manufacturing defect. It excludes normal wear and tear and superficial issues as might be expected in products which are stored and used outside.

Lifetime warranty on Iconic Furniture products
In keeping with the iconic nature of the product and to reflect the supreme confidence that we have in it we are offering an unbeatable warranty -

If your Wallace Sacks iconic furnishing item ever fails or breaks during its lifetime we will repair it or if this is not economically viable replace it free of charge!
The only exclusions are –
If the item has been damaged through either an insurable or accidental or malicious event so that includes fire, flood, children and dogs.
If it has been used in a way that it wasn’t designed to such as outdoors or in a high traffic location such as a waiting room or an elephant sat on it.
If the “failure” is just normal wear and tear, so if for example the colour has faded because the leather has been exposed to a sunny location over a 15 year period that wouldn’t be covered.
The warranty is not transferable so it only relates to the original owner.
To claim just call us anytime and if we agree that it may be covered then you will need to deliver the item to our workshop in London for the work to be carried out free of charge and collect it when it is completed. Even if it isn’t covered we will still undertake repairs at a highly subsidised cost so just call.
Wallace Sacks has been trading since 1980 so we don’t make this promise lightly as we fully intend to be around for the next 35 years to honour our commitment to you.
This warranty does not affect your statutory rights.



The website is owned and operated by Wallace Sacks C/O Muubaa Ltd, whose registered office is at Unit 58 millmead Industrial Centre, London N17 9QU, UK. Company Registration Number 01546128. All the products on this website are supplied by Wallace Sacks. All contracts with Wallace Sacks and the contents of this site are displayed in English. Our products are available to you on the website subject to the following Terms and Conditions. Please read through them carefully before placing your order. By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. You may access the current version of these terms through the link at the bottom of each page of the website.

Acceptance of an order
By placing an order on this website you will be deemed to have read, understood and agreed to these Terms and Conditions.  After you have placed your order we will send you an order acknowledgement by email. We reserve the right to refuse an order. Non-acceptance of an order may result from the product ordered being unavailable from stock, our inability to obtain authorisation of payment or the identification of an error within the product information including price or promotion. We cannot guarantee availability of any particular item that is shown in stock on the website. If there are any problems with your order we shall contact you. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Our acceptance of an order takes place immediately as we despatch your order.

Your right to cancel
You have the right to cancel your order within seven days of receipt and receive a full refund of all charges provided that the item you ordered was not made to order or bespoke where there is no right to cancel.  You will then need to return the item(s) to us by post.  Parcels are returned at your cost.

Returns Policy
You can return your order for any reason, at any time within 30 days of receipt, for a full refund or exchange provided that you notify us within 14 days of your intention to do so. All we ask is that it is unused, unwashed, in the original packaging and in a saleable condition. You are responsible for the cost of returning the item(s).

Your use of the products
All our merchandise is for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the merchandise is used for business purposes. Using the product for domestic purposes: we will be responsible for any loss that you suffer as a result of a merchandise failure, provided the reason for its failure was reasonably foreseeable by both of us when the contract was completed. Using the product for business purposes: we will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, and loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the merchandise. Whether merchandise has been used for domestic or business purposes, Wallace Sacks does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. Your statutory rights as a consumer remain unaffected.

Accuracy of information
We attempt to be as accurate as possible when describing our products, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is accurate, complete, reliable, current, or error-free. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

Limitation of liability
To the extent that we are lawfully able to do so, in no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of or inability to use, this website or any information contained in it or arising out of the services we provide, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. This does not affect your statutory rights. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Disclaimer of warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights. All such information, services and materials are provided "as is" and "as available" without warranty of any kind. Indemnification You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these Terms and Conditions.

Intellectual property
All content and other material available on this website or which forms part of the services, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, software and the compilation thereof (the "Content") is the property of Wallace Sacks. The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are the registered and unregistered marks of Wallace Sacks, our affiliates, our licensors or our partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the Content, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Law & Territory
These Terms and Conditions will be interpreted and construed in accordance with the laws of England and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.