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We offer the following warranties on our own branded Wallace Sacks products

Even though we are confident that our furniture is of the best quality and value for money, we know that it's a big step to buy an expensive piece of furniuture online.  Therefore we offer the following warranties so that you can shop with confidence.

5 Year warranty on Wallace Sacks furniture products

If your Wallace Sacks furniture item ever fails or breaks during within 5 years of purchase we will repair it or if this is not economically viable replace it free of charge!
The only exclusions are –
If the item has been damaged through either an insurable or accidental or malicious event so that includes fire, flood, children and dogs.
If it has been used in a way that it wasn’t designed to such as outdoors or in a high traffic location such as a waiting room or an elephant sat on it.
If the “failure” is just normal wear and tear, so if for example the colour has faded because the leather has been exposed to a sunny location over a 5 year period that wouldn’t be covered.
The warranty is not transferable so it only relates to the original owner.
To claim just call us anytime and if we agree that it may be covered then you will need to deliver the item to our workshop in London for the work to be carried out free of charge and collect it when it is completed. Even if it isn’t covered we will still undertake repairs at a highly subsidised cost so just call.
This warranty does not affect your statutory rights.

Lifetime warranty on Iconic Furniture products

In keeping with the iconic nature of the product and to reflect the supreme confidence that we have in it we are offering an unbeatable warranty -
If your Wallace Sacks iconic furnishing item ever fails or breaks during its lifetime we will repair it or if this is not economically viable replace it free of charge!
The only exclusions are –
If the item has been damaged through either an insurable or accidental or malicious event so that includes fire, flood, children and dogs.
If it has been used in a way that it wasn’t designed to such as outdoors or in a high traffic location such as a waiting room or an elephant sat on it.
If the “failure” is just normal wear and tear, so if for example the colour has faded because the leather has been exposed to a sunny location over a 15 year period that wouldn’t be covered.
The warranty is not transferable so it only relates to the original owner.
To claim just call us anytime and if we agree that it may be covered then you will need to deliver the item to our workshop in London for the work to be carried out free of charge and collect it when it is completed. Even if it isn’t covered we will still undertake repairs at a highly subsidised cost so just call.
Wallace Sacks has been trading since 1980 so we don’t make this promise lightly as we fully intend to be around for the next 35 years to honour our commitment to you.
This warranty does not affect your statutory rights.

 

5 Year structural warranty on outdoor products

We offer a 5 year structural warranty on all our outdoor products. This includes the frame cracking or splitting and any breakages resulting from a manufacturing defect. It excludes normal wear and tear and superficial issues as might be expected in products which are stored and used outside.