TERMS & CONDITIONS
Delivery Terms
UK Delivery
STANDARD UK MAINLAND - £4.95
We are currently offering FREE DELIVERY on all UK mainland orders over £100 for a limited period
Our standard delivery time to mainland UK is within 4 working days of placing your order.
However, during our Seasonal Sales when demand is very high this may extend to 14 working days.
Exception: Rugs can take up to 7 working days to be delivered.
Please note: Someone must be at the delivery address when the item arrives in order to sign for it or the package will be returned to the depot.
We are happy to deliver to your work address if that is more convenient just enter this as your delivery address.
Western Europe
£20 per delivery address for orders of bedlinen and smaller items.
Bulky items will be charged at a higher rate - we will contact you to confirm the extra delivery cost.
Delivery to Western Europe is up to 14 working days from the date of placing the order.
International delivery Orders will be sent via recorded international courier. Local import duties may be payable on receipt.
WE DO NOT CURRENTLY OFFER INTERNATIONAL DELIVERY ON RUGS
Please note: Someone must be at the delivery address when the item arrives in order to sign for it or the package will be returned to the depot.
We are happy to deliver to your work address if that is more convenient just enter this as your delivery address.
Rest Of The World
£20 per delivery address for orders of bedlinen and smaller items.
Bulky items will be charged at a higher rate - we will contact you to confirm the extra delivery cost.
Delivery to Rest Of The World may be up to 28 working days from the date of placing the order.
International delivery Orders will be sent via recorded international courier. Local import duties may be payable on receipt.
WE DO NOT CURRENTLY OFFER INTERNATIONAL DELIVERY ON RUGS
Please note: Someone must be at the delivery address when the item arrives in order to sign for it or the package will be returned to the depot.
Duty and customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which must be paid upon receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.
Guarantee & Returns Policy
No quibble guarantee
You can return your order for any reason, at any time within 28 days of receipt, for a full refund or exchange. All we ask is that it is in the original, undamaged packaging and in a saleable condition.
How to return or exchange
* There is no need to telephone us when sending a return
* Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund.
* There is a peel off FREEPOST label on your delivery note. Please stick this label on your parcel and put it in a post box or take it to a Post Office.
* All goods returned to Wallace Sacks from within the UK are returned FREE of charge. This excludes rugs which are returned at customer's cost.
* You will receive your refund credit, or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.
* Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
Legal statement on returns
Returning any item within 28 days will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the three month post-delivery period has expired. On receipt of the returned goods, Wallace Sacks will give you a full refund of the amount paid for the goods or an exchange credit as required. You must, however, return the goods to Wallace Sacks on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Goods must be returned in a saleable condition and in their original packaging. We may withold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully resaleable. This does not affect your statutory rights.
Discount/Voucher Codes
You may occasionally receive discount/voucher codes from us by e-mail or through affiliate sites or printed media.
* Each code is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency.
* Each code has an expiry date which cannot be modified.
* Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
* Discount codes can not be applied retrospectively.
* Only one discount code may be used per order.
* Discount codes are not valid during times of site wide special promotions, such as mid week madness sales, blue cross weekends etc.
* Any refund of an item bought with a discount code will be reduced by the value of discount attached to it.
* We can not be held responsible for inaccurate or out of date codes displayed on affiliate sites.
* Codes found on affiliate sites are valid for web use only and cannot be redeemed on phone orders.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.
The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
* Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination.
*This can have a harmful effect on natural habitat, wildlife and also human health.
* Many electrical items that we throw away can be repaired or recycled.
*Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Wallace Sacks is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new table lamp from us we would accept their old table lamp and prevent it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you wish to return your WEEE item, please contact us at the telephone number / E-mail address below:
0845 200 1889 / customerservices@wallacesacks.com
Channel Island VAT
Due to a number of factors and in the interest of fairness and simplicity, we operate a standard product pricing policy in the UK and the Channel Isles, meaning that customers are charged the same prices irrespective of where they live.
General Terms & Conditions
The website is owned and operated by Wallace Sacks Ltd, whose registered office is at Chandelier Building, 8 Scrubs Lane, London NW10 6RB, UK. Company Registration Number 01546128. All the products on this website are supplied by Wallace Sacks Ltd. All contracts with Wallace Sacks Ltd and the contents of this site are displayed in English. Our products are available to you on the website subject to the following Terms and Conditions. Please read through them carefully before placing your order. By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. You may access the current version of these terms through the link at the bottom of each page of the website.
Privacy and data protection
We take your privacy seriously and will treat all of your personal information in accordance with the applicable data protection laws in the UK to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The data which you supply to us will enable us and our processors to fulfil your order and to provide you with the best possible service. We collect the data that you enter on this site and we track how you use the site using cookies. We use this information to deliver your order and to save you having to type in the same information every time you visit our site. We also use it for anonymous analysis about how customers use our website. If you have any further queries about how we use your data, or if you want to delete your information from our records please email us at customerservices@wallacesacks.com
Security policy
Buying Wallace Sacks Lifestyle online is quick, easy, convenient and safe. We've put in place a system that's very safe. When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website which is different from a normal Internet browsing connection. Your browser should show an icon to indicate that it has made a secure connection and that your personal information is encrypted as it travels over the Internet.
Acceptance of an order
After you have placed your order we will send you an order acknowledgement by email. We reserve the right to refuse an order. Non-acceptance of an order may result from the product ordered being unavailable from stock, our inability to obtain authorisation of payment or the identification of an error within the product information including price or promotion. We cannot guarantee availability of any particular item that is shown in stock on the website. If there are any problems with your order we shall contact you. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Our acceptance of an order and withdrawal of funds from your account takes place immediately as we despatch your order.
Your use of the products
All our merchandise is for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the merchandise is used for business purposes.
Using the product for domestic purposes: we will be responsible for any loss that you suffer as a result of a merchandise failure, provided the reason for its failure was reasonably foreseeable by both of us when the contract was completed.
Using the product for business purposes: we will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, and loss of data, goodwill or reputation.
Our maximum liability will be limited to the replacement value of the merchandise. Whether merchandise has been used for domestic or business purposes, Wallace Sacks does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct.
Your statutory rights as a consumer remain unaffected.
Payment
Payment can be made by Visa, Mastercard, Switch, Solo, Visa-Electron, JCB Cards, Cirrus, Maestro or American Express. We will take all reasonable precautions, in so far as in our power to do so, to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Please note that prices are subject to change without notice.
Accuracy of information
We attempt to be as accurate as possible when describing our products, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is accurate, complete, reliable, current, or error-free. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
Links to other websites
This website may include links to other internet sites. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial.
Acceptable use
You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.
Limitation of liability
To the extent that we are lawfully able to do so, in no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of or inability to use, this website or any information contained in it or arising out of the services we provide, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. This does not affect your statutory rights. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
Disclaimer of warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
Indemnification
You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these Terms and Conditions.
Intellectual property
All content and other material available on this website or which forms part of the services, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, software and the compilation thereof (the "Content") is the property of Wallace Sacks. The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are the registered and unregistered marks of Wallace Sacks, our affiliates, our licensors or our partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the Content, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
General
These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Court.